Contact

Client

Nugent Santé is a specialist health insurance intermediary who advise and arrange private medical insurance for corporate, SME and personal clients.

Established in January 2016, the company has expanded rapidly, employing 20 staff who manage in excess of £10m of annual premiums.

Brief

A digital solution to efficiently manage the requirements of a Private Medical Insurance Broker.

The system had to meet the strict compliance regulations set out by the FCA while delivering efficiencies in the management of client records, policies, renewals and commissions.

A further requirement was to migrate 5,000 client records and 57,000 case files from the existing system into the new software.

Solution

We delivered a cloud-based, CRM & business workflow system to efficiently manage all operations for the business.

From new business development through to policy sign up, renewal and claims management, our application standardised practices through the business, automated routine tasks to create efficiency and delivered powerful management reports.

System administrators were able to define roles and permissions for each user, meaning the system was tailored to each individual, allowing them to focus on priority tasks as well as giving management an overview of business performance.

Notifications and reminders were built into the system to prompt sales agents on upcoming renewals and expiring policies.

The workflow and document repository ensured the business could easy maintain the strict compliance standards set by the FCA.

Features

  • Easy to search database of clients, polices and business
  • Dashboards tailored to individual users featuring upcoming tasks and reminders
  • Full reporting suite with pre-defined and custom reports functionality
  • Template builder to standardise correspondence for email and policy documentations
  • Insurer commission calculator for the business and broken down for each sales agent
  • Notifications and alerts to track activity and performance
  • Full migration of existing client records and case files

Impact

“Blue Wren spent time to understand the stumbling blocks with our old process and shaped the new product and its features around our business.

They helped us clearly define the scope and communicated frequently throughout the project.  The level of ongoing support has been excellent and the system now saves our team a great deal of time and energy.

It’s a vital part of our business and helps us to deliver our service more effectively and efficiently to our customers.”

Alison Wignall

Nugent Santé

Improve your productivity with a CRM & Workflow System

Get in touchBook a demo

X

Book a demo

I consent to Blue Wren